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How do I minimize the cost impact of product returns? How can I automate reverse logistics processes to maximize value recapture and improve customer satisfaction?

Product returns can cut directly to the bottom-line if not managed effectively. But returns don't have to equal profit drain. Best-in-class companies are reengineering their reverse logistics operations for cost efficiencies and recapturing a high percentage of initial value from returned products and parts.

ClearOrbit's Enterprise Returns Management™ (ERM) solution allows companies to reduce costs and maximize value recovery by automating the key business processes associated with product returns. Although existing systems automate specific parts of the returns process, ERM offers a comprehensive solution to manage the entire returns life cycle, from RMA creation to final product disposition.

ClearOrbit's ERM complements existing enterprise applications such as Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Customer Relationship Management (CRM), and Warehouse Management Systems (WMS), but extends those capabilities for end-to-end management of reverse product flows and disposition.

ERM offers functionality in the five primary categories of return service required for a complete returns management operation:

RMA Creation / Gate Keeping - Provides advanced visibility to inbound goods and customizable rules to eliminate return of non-qualifying items.
Routing - Ensures items are routed directly to the proper destination (e.g., local repair depot, original manufacturer, parts warehouse, scrap in field), reducing transportation costs.
Receipt - Automates scanning of returned items, ensuring linkage to the original RMA and identifying exceptions. Supports dynamic barcode/RFID label generation and integration to trading partner systems.
Disposition - Features configurable rules to direct the disposition of return units.
Recover - Utilizes bill of material and asset value information to maximize the economic value of non-functional units and sub-components. Helps ensure end-of-life items are disposed of in compliance with environmental regulations such as WEEE and RoHS.

Key Features:

End-to-end returns process management
Configurable business rules engine
Integrates to existing systems (ERP, SCM, CRM, WMS)
Integrates to trading partners (3PLs, services and repair contractors, contract manufacturers)
Web-based customer interface
Internet barcode/RFID item tagging

Business Results:

Control of warranty and scrap costs
Fast inventory and asset recovery and reuse
Optimized transportation routing
Rapid credit processing and reconciliation
Reduced Reserve for Returns allowance
Lower administrative costs
Improved Sarbanes-Oxley compliance

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"ClearOrbit's end-to-end approach differentiates it from many of the other market alternatives, which tend to be more facility centric."

Jeff O'Neill, Aberdeen Group

Reverse Logistics Association